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Customs Broker Continuing Education & CBP Triennial | NCBFAA Educational Institute (NEI)
GTE Conference 2026  ·  July 26 to 28, St. Louis  ·  Earn up to 15 CE credits in one event  ·  Learn more →
Your CBP CE Triennial · Start here

Join thousands of customs brokers meeting CBP’s CE requirement.

CBP now requires licensed customs brokers to earn continuing education. NEI was built for this. Earn your 20 credits, track them in one place, and certify before the deadline.

Already certified? Member & Designee resources →
CBP Continuing Education for Licensed Customs Brokers
One of five CBP-Selected Accreditors, and the educational arm of the customs broker industry’s national association since 1897.
What CBP requires

What CBP requires from every licensed customs broker

The triennial status report (TSR) is a CBP requirement, not an NEI one. CBP established the continuing education requirement in its 2023 Final Rule (88 FR 41224), codified in 19 CFR part 111. Here is what CBP requires of you for the 2024 to 2027 cycle.

20
Credits

Earn 20 CE credits between January 1, 2025 and January 31, 2027. The full 36-credit requirement begins the next cycle.

CBP Continuing Education for Licensed Customs Brokers logo
Accredited training only

Credits must come from an LCB-accredited activity. Look for the accreditor’s logo, the CBP Continuing Education logo, and a stated credit value on the activity page.

$100
TSR + Fee

Submit to CBP your triennial status report (TSR) and a $100 fee through the eCBP Portal by February 28, 2027.

30
Day audit

CBP audits a percentage of customs brokers. If selected, you have 30 days to produce records.

  • CBP Fees: $100 per license held, per 19 CFR § 111.30(d). Each license requires its own TSR and fee.
  • CBP Payment: Electronic only, through the eCBP Portal. Credit card, debit card, or digital wallet (PayPal, Amazon Pay). CBP returns mailed payments.
  • Mid-cycle licensees: Customs brokers who received their license during the current triennial period are exempt this cycle.
NEI summarizes CBP’s program for your convenience. CBP is the authoritative source for all requirements, fees, and procedures. Visit cbp.gov/trade/programs-administration/customs-brokers/fees for official guidance.
How NEI helps

Three jobs. One system.

NEI is the only one of the five CBP-selected accreditors that is also the educational arm of the customs broker industry’s national association. Every course is written for the work you actually do, and the system supports you at every step of the triennial cycle.

01

Earn

NEI courses and conference sessions that qualify for LCB CE credit show an explicit credit value on the activity page and in the catalog. The fastest path: earn up to 15 of your 20 credits in a single event at NEI’s annual Global Trade Educational (GTE) Conference.

Learn more about continuing education →
02

Track

Transcript tracking in Logistics-EI is a benefit reserved for NEI certificate holders (CCS, MCS, CES, MES). Designees log every credit by entering the unique identification code (UIC) after each activity. The UIC is provided after you complete the activity, not at registration. The transcript becomes the official record of CE earned across multiple years, covering designation renewal, CBP audit response, and your own progress check. You can log in to Logistics-EI to view your transcript. Non-designees should keep their own records.

Learn about NEI certifications →
03

Certify

When CBP opens the TSR window in mid-December 2026, you report and certify completion of your credits in your TSR through the eCBP Portal. Nothing is uploaded or attached; you keep your own records in case of a CBP audit. For NEI designees, the Logistics-EI transcript is that record.

Already an NEI member or designee? See the Member Resource page for step-by-step guidance on entering UICs, downloading your transcript, and managing your account.
The Global Trade Educational (GTE) Conference is the fastest path to your CE credits. Earn up to 15 in one event, then fill in the rest with NEI webinars or on-demand courses.
Learn about the GTE Conference →
Find your membership

You qualify for one. Find yours.

CCS gives you the credential; membership gives you the rates and resources to keep earning. Most professionals qualify for exactly one membership. Tell us which describes you, and we’ll show yours, with dues and how to join.

The strongest compliance posture pairs an NEI Corporate Member with an NCBFAA Regular Member broker. Corporate Membership protects importers under reasonable care. Regular Membership is how brokerage firms stay current on the regulatory and operational practice that shapes their work: legal templates, ongoing regulatory intelligence, and underwriter relationships available through no other path.

Specialized memberships, outside the CBP CE requirement: for service providers (NCBFAA Affiliate Membership) and internationally-based brokers and forwarders (NCBFAA Associate Membership).
Ways to earn credits

Three ways to earn 20 credits. Many LCBs pick the GTE Conference.

★ Fastest path to credits

Global Trade Educational (GTE) Conference

Up to 15 CE credits · July 26 to 28, 2026 · St. Louis, MO

The most efficient way to earn the majority of your CE for the cycle, with the trade community in one room, from brokers to importers and exporters.

Visit gtecon.com →

Live Webinars

1 to 2 credits each, with live Q&A

Real-time guidance on the regulations and topics moving fastest. Recorded for later viewing where eligible.

Browse all NEI offerings →

On-Demand Courses

Self-paced, 24/7

A library of accredited courses you can complete on your own schedule. Ideal for closing out the cycle after the GTE Conference.

Browse the course catalog →
★ Best value for LCBs

Certified Customs Specialist (CCS): the credential that opens doors past your customs broker license.

CBP now requires continuing education of every licensed customs broker, so doing the minimum credits alone doesn’t set anyone apart. Holding CCS does. The credential shows a client or an employer that your training goes beyond what CBP requires.

Already a licensed customs broker? You can skip the course and the exam. You already passed one of the hardest exams in the trade, and NEI recognizes that expertise. That’s why licensed brokers grandfather straight into CCS for a one-time $125 fee. No course, no exam. Submit a copy of your license, pay the fee, and you hold the credential. From Year 2 forward, a $95 annual renewal and 15 CE credits a year keep it active.

Steady beats a scramble. CBP sets a minimum of 20 credits this cycle and lets you meet it on any schedule, which tempts some brokers to defer every credit and race to finish before the deadline. CCS takes that pressure off, because the annual CE credits it requires also count toward your CBP triennial, so you earn steadily and reach the deadline already done. A missed deadline suspends your license the next day, so steady pacing protects more than the credential.

Holding CCS means more than just letters after your name. It represents that you are staying up-to-date with the dynamic trade environment in which you operate and a recognizable credential that hiring managers and clients value. For LCBs, it sits alongside your license as the working-level credential the industry recognizes.

CCS designees get access to credit tracking in Logistics-EI. Log your unique identification code (UIC) once for your CCS renewal and again for your LCB triennial tracking, and your credits do double duty: they satisfy CCS renewal and count for the audit-ready record CBP looks for.

Licensed customs brokers: grandfather into CCS

$125 one-time. No course required. No exam.

The most efficient way to add a credential, unlock Logistics-EI tracking, and earn credits that count for both your CCS renewal and your CBP triennial.

Start CCS Grandfathering →
About NEI

The educational arm of the customs broker’s national association.

“As I grow Heatherly Jackson Customs Brokers, I encourage members of my operations team to pursue NEI credentials. It’s a professional standard I value because it demonstrates a commitment to learning and ongoing professional development.”

Heatherly Jackson, LCB, MCS, Owner, Heatherly Jackson Customs Brokers

Thousands of customs brokers, freight forwarders, and corporate compliance staff hold NEI credentials: CCS, CES, MCS, MES, and CZS. Each credential goes above and beyond what CBP requires.

Clients and regulators trust that a firm whose staff hold these credentials is committed to compliance and to excellence. NEI’s role in CBP’s new continuing education program puts the institute at the front of how the profession will train and recertify for the next decade and beyond.

The association that built NEI has represented the industry without interruption since 1897, when customs clearance was done by hand at the Port of New York. The founding pillars then, service, integrity, and trust, are the pillars now.

One of five CBP-selected accreditors

CBP created and owns the continuing education requirement; in 2024, CBP selected NEI as one of only five national accreditors to approve activities for it. NEI is the only one of the five that is also the educational arm of the broker industry’s national association.

Practitioner-authored credentials

The courses are built by licensed brokers, freight forwarders, and OTI professionals. The curriculum reflects real operational work, not academic theory, and it keeps pace with the evolving issues the profession faces, from tariff actions to legal and regulatory changes.

A 128-year industry root

NCBFAA has represented customs brokers and freight forwarders without interruption since 1897. NEI sits inside that association, which means the credentials are backed by the same people who track the regulations, sit at the table with CBP, and help shape where the industry is headed.

Together, these facts are why so many trade compliance professionals have made NEI credentials their standard.

What does this cost?

Every dollar figure, published.

Once you know which membership fits, here is what training and certification cost.

NEI Course & Certification Pricing
Item Non-Member Member Member Savings
CCS or CES certification courseLCBs: skip the course and exam by grandfathering in for $125. See grandfathering above → $1,375 $715 $660
MCS or MES certification course $1,450 $950 $500
CZS certification course (Foreign-Trade Zone Specialist) $850 $500 $350
101-level intro courses (Import, Export, Apparel) $660 $330 $330
GTE Conference 2026 Full Pass (15 CCS/CES credits, LCB CE) $885 $735 $150
NEI-hosted 1-hour webinar $55 $35 $20
NEI-hosted 1.5-hour webinar $70 $50 $20
Annual designation renewal (CCS, MCS, CES, MES) $95 $95 $0
CBP triennial fee (paid to CBP, not NEI) $100 every 3 yrs $100 every 3 yrs n/a
← swipe to see all columns →
FAQ

What brokers ask us most.

Earning CE credit
What activities qualify for LCB CE credit (and what doesn’t)?

Most qualifying CE comes through one of CBP’s five selected accreditors, including NEI. CBP also runs free trade outreach webinars and government CE activities directly, which qualify on their own.

Activities that qualify include accredited webinars, seminars, conferences (including the Global Trade Educational (GTE) Conference), on-demand courses, port tours, trade days, and qualifying company training.

CBP also publishes a list of activities that do not qualify, including social events, government-led meetings such as COAC and ITAC, reading or writing trade publications, individual professional development, academic coursework, and sales or marketing events.

For CBP’s full list, see CBP’s continuing education page for individually licensed brokers.

How can I tell if something qualifies?

CBP requires two visible signifiers on every accredited activity: the accreditor’s logo and the CBP Continuing Education logo. Activity pages normally also show how many CE credits the activity is worth.

The CE code (also called a UIC) is not something to look for beforehand. It is issued at the end of the activity, on the closing slide or completion certificate. If you hold an NEI credential, you enter it in your Logistics-EI transcript to record the credit. If you don’t, you record it in your own tracking spreadsheet alongside the other CBP-required details.

Example: what to look for

Before you trust an activity for credit, check for these three things. If all three are there, it counts toward your CBP triennial.

  1. CBP Continuing Education logo (top left)
  2. Accreditor’s logo (here, NEI), top right
  3. A line showing LCB credits (here, “20.00 LCB credits”)
An accredited course page on Logistics-EI. Marker 1 circles the CBP Continuing Education logo at the top left, marker 2 circles the NCBFAA Educational Institute accreditor logo at the top right, and marker 3 circles a line reading 20.00 LCB credits.
Does a webinar credit count from the date I watched or the original broadcast date?

For pre-recorded webinars, the credit is earned on the date you watched the recording, not the date of the original live broadcast.

There is a one-year window. For a pre-recorded webinar to qualify for CE credit, the original broadcast must have taken place within the last 12 months. A webinar first broadcast in July 2025 is eligible for credit through July 2026. After that date, the same recording no longer qualifies. Plan your viewing accordingly if you are relying on a specific recorded webinar to fulfill your credit requirement.

How do I find and register for credit-eligible courses?

Three places to look:

Registration happens through Logistics-EI. After you complete an activity, you receive a unique identification code (UIC), the CE code shown at the end of an accredited activity, usually on the closing slide or completion certificate. Enter that UIC in your Logistics-EI transcript to record the credit.

Can my company’s internal training count?

Yes, if it is accredited. Internal training developed in-house can earn CE credit once submitted to and approved by one of CBP’s five selected accreditors. NEI can accredit internal company training for organizations enrolled in NEI Corporate Membership. Ask us about a Company Training Partnership (MOU) if this is of interest, or reach the accreditation team directly at accreditation@ncbfaa.org.

Can I earn CE credits directly from CBP?

Yes. CBP provides qualifying CE through two channels separate from its accreditors. Both are free.

CBP Trade Outreach Webinars cover regulations, policy updates, and operational topics throughout the year. Many are accredited and earn LCB CE credit. Live sessions and recordings are listed at CBP’s trade outreach webinars page. The one-year rule for recorded webinars applies (see the webinar timing question for details).

CBP also publishes broker-specific Government Continuing Education Activities on its CE information page. See the Register Here section on CBP’s Information for Individually Licensed Customs Brokers page.

Look for the same two visible signifiers as with any accredited activity: the CBP Continuing Education logo and the provider’s logo. The CE code (UIC) is issued at the end of the activity.

Can I earn half credits?

Yes. CBP recognizes a half credit for 30 minutes of continuous participation in an accredited activity. Shorter sessions still count toward your 20 credits.

Do I earn credit for preparing or presenting training?

Yes, within limits. You can earn up to 1 credit per activity you develop, and up to 12 credits per cycle this way. Preparation cannot make up your entire requirement.

Tracking your credits
Who can use NEI’s transcript tracking?

Transcript tracking in Logistics-EI is a benefit reserved for NEI certificate holders (CCS, MCS, CES, MES). Once you hold a credential, you can log every credit you earn, run a progress check against the 20-credit cycle target, and produce one consolidated record at audit or renewal time.

The fastest path for licensed customs brokers is to grandfather into CCS. Non-LCBs earn CCS through the certification course and exam. If you choose not to enroll in a certificate program, you maintain your own records and certify your CE on the TSR from your own documentation.

Where do I track credits, download my transcript, and pay my dues?

Those tasks live on the Member Resource page, with step-by-step guidance for designees and current members. You will find help there for:

  • Documenting and counting credits
  • Downloading your Logistics-EI transcript
  • Paying your designation renewal or membership dues
  • Reinstating a lapsed designation

See the Member Resource page for all of it.

Designations, membership, and fees
What is the difference between an NEI credential and NEI designation?

There is no difference. NEI credentials and designations mean the same thing here: a professional qualification like the CCS that you earn and maintain. This page mostly uses credential because it is widely understood, but the technical terms NEI uses are “designation” and “designee.”

Do NEI credits count for both my CBP triennial and my NEI designation renewal?

Yes to both. NEI-accredited activities count toward both your CBP triennial CE and your annual NEI designation renewal. Any CE you earn for your designation renewal also counts toward your CBP triennial requirement, as long as it comes from an LCB-accredited activity.

For how to log each credit, see the Member Resource page.

Can LCBs grandfather into a credential instead of taking the course?

Yes. Licensed customs brokers can grandfather into the CCS credential for a one-time $125 fee. No course, no exam. Submit a copy of your license, pay the fee, and you hold the credential. The standard $95 annual renewal and 15 CE credits per year apply afterward, starting in Year 2. The same $125 grandfathering option is available for CES. The grandfathering offer can only be used once. Email grandfathering@ncbfaa.org with questions.

Can a non-LCB earn CCS?

Yes. The CCS credential is open to anyone working in customs and trade compliance, including professionals who are not licensed customs brokers. Non-LCBs earn CCS by completing the standard six-month, 25-module course and passing the certification exam, available at member and non-member rates. Grandfathering, the path that waives the course and exam, is available only to LCBs.

MCS, CES, and MES have their own enrollment paths. Visit the NEI Certifications page for full details, or email enrollment@ncbfaa.org to get started.

TSR submission and fees
How does the CBP triennial status report (TSR) work for individual LCBs?

If you hold an individual customs broker license, you submit your own TSR through the eCBP Portal using Login.gov credentials. The submission window is mid-December 2026 through February 28, 2027.

The individual TSR submission requires you to:

  • Confirm your license and contact information
  • State whether you are “actively engaged” in transacting customs business, with employer or sole-proprietor details as applicable
  • Certify that you continue to meet broker eligibility under 19 CFR §§ 111.11 and 111.19 and have not engaged in conduct justifying suspension or revocation
  • Report and certify that you completed your 20 CE credits (this is new for the 2027 TSR; CE certification did not apply in prior TSR filings)
  • Pay the $100 fee

Nothing is uploaded or attached to the TSR. You certify completion and keep your own records in case of a CBP audit. If you hold an NEI credential, your Logistics-EI transcript is that record; if not, retain your own documentation for each activity.

NEI summarizes CBP’s program for your convenience. CBP is the authoritative source. Visit the eCBP Portal for official guidance.

How does the TSR work for companies?

Corporations, LLCs, partnerships, and associations that hold a broker license file an organizational TSR for the entity’s license. This is separate from any individual licenses held by owners or officers.

The organizational TSR is filed by a licensed partner, member, or officer through the eCBP Portal, and requires:

  • The business name and office of record
  • The list of licensed partners, members, or officers (including the license qualifier and national permit qualifier where applicable)
  • Activity status and a certification that the organization continues to meet broker eligibility
  • The $100 fee for the organizational license

Important: the CE requirement applies only to individual broker licenses. Organizational TSRs do not include CE reporting, even when the individual brokers within the organization have their own CE obligations on their personal licenses.

If a person holds both an individual license and qualifies an organization, two separate TSRs and two $100 fees are required.

NEI summarizes CBP’s program for your convenience. CBP is the authoritative source. Visit the eCBP Portal for official guidance.

What’s the $100 CBP fee for, and who pays it?

The $100 is a U.S. Customs and Border Protection fee, required under 19 CFR § 111.30(d). Each entity holding a customs broker license pays CBP $100 per license, every triennial. Each license requires its own status report and fee. Payment is electronic only through the eCBP Portal.

NEI summarizes CBP’s program for your convenience. CBP is the authoritative source for all fees and procedures. Visit cbp.gov/trade/programs-administration/customs-brokers/fees for official guidance.

I just got my customs broker license mid-cycle. Do I have to comply this period?

No. Customs brokers who receive their license during the current triennial period do not need to comply until the next reporting period begins.

I’m planning to retire before the deadline. Do I still need to comply?

Yes, if your license remains active. The CE requirement applies as long as you hold an active license, even if you have stopped transacting customs business as a broker. Some brokers keep their license active in retirement for related roles, such as in-house compliance work or consulting. If you let your license lapse, the requirement no longer applies. If your plans change and you stay licensed, you will already be on track.

I am reinstating my LCB license after a voluntary suspension. How many CE credits do I owe?

Your requirement is prorated. You owe 1 credit for each complete month left in the triennial cycle after your license is reinstated.

Is this a state continuing education requirement?

No. This is a single federal requirement from CBP. It applies the same way in every state, and no state license or separate state filing is involved.

CBP enforcement
Why are there two dates: January 31 and February 28, 2027?

They are two different deadlines, and you need to meet both. January 31, 2027 is the last day to earn your 20 CE credits. It marks the end of the current triennial period, so any qualifying course has to be completed by that date to count. February 28, 2027 is the last day to file your Triennial Status Report (TSR) and pay the $100 fee. CBP gives you the month of February to file, and the TSR is where you certify that you completed your credits. So the order is simple: earn your 20 credits by January 31, then file your TSR in February. CBP has no system for reporting credits one at a time as you earn them. You keep your own records and certify completion on the TSR, which is why tracking your credits in one place matters. Each accredited activity counts toward one cycle only. A course you complete during this triennial cannot be carried into the next.

What happens if CBP audits me?

CBP samples brokers for audit rather than auditing every license. Audits begin after the March 2027 TSR window closes.

If selected, you have 30 calendar days to produce records for each CE activity you completed. CBP requires five data points: course title, provider or host name, date(s) attended, credits accrued, and location. CBP also requires supporting documentation from the provider, such as the CE code (UIC), the completion certificate, or registration confirmation. NEI designees can produce their Logistics-EI LCB triennial transcript, which captures all five data points and the CE code automatically once the UIC is logged. Non-designees should keep their own records, including completion certificates and CE codes.

For CBP’s full recordkeeping requirements, see CBP’s continuing education page for individually licensed brokers.

What happens if I don’t meet the requirement or miss the report?

CBP’s enforcement is staged, and there are two separate procedures depending on what fails.

If you fail to file your TSR and pay the $100 fee by February 28, 2027 (§ 111.30(d)(4))

  • March 1, 2027: your license is suspended by operation of law.
  • By March 31, 2027: CBP transmits written notice of the suspension by certified mail, return receipt requested, to the address on file with CBP.
  • 60 calendar days from the notice date: if you file the TSR and pay the fee through the eCBP Portal within this window, your license is reinstated.
  • End of 60 calendar days: if the report and fee are still unfiled, your license is revoked by operation of law. A notice of revocation is published in the Federal Register.

If you file your TSR but do not certify your 20 CE credits (§ 111.104)

  • CBP notifies you of the failure to report (§ 111.104(a)).
  • 30 days from the notice: you must respond with a corrective action (§ 111.104(b)).
  • If you do not respond: your license is suspended (§ 111.104(c)).
  • 120 days from the suspension date: you must complete and certify your CE credits to lift the suspension (§ 111.104(d)).
  • If you still do not cure: your license is revoked.

After revocation under either track, you cannot conduct customs business as a licensed broker. Revocation is “without prejudice,” so you can apply for a new license. If more than three years have passed since you took the Customs Broker License Exam, you must retake and pass it as part of applying.

The system gives you time to fix the problem under either track, but the deadlines move quickly once they start. The simplest way to avoid them is to file the TSR on time and earn your CE credits steadily through the cycle rather than batching them at the end.

What happens after a CBP penalty?

No. CBP uses risk-based targeting through systems like the Automated Targeting System (ATS), which compares trade data against law enforcement, intelligence, and other enforcement data using risk-based scenarios and assessments. CBP’s audit process, including the Focused Assessment Program, uses a risk-based approach to determine whether an importer poses an acceptable compliance risk.

The practical effect: prior non-compliance contributes to the risk profile CBP uses when targeting future inspections and audits. The dollar amount of a penalty is the visible cost. The ongoing operational impact, including more frequent inspections and longer processing times on future shipments, often matters more. This is one reason both CBP and industry recommend steady, accurate compliance throughout the cycle rather than batched effort at the end.

Pre-deadline checklist: what should I do before January 31, 2027?

In January 2027, before the TSR submission window opens, do the following:

  • If you hold an NEI credential: log into Logistics-EI and confirm your transcript shows 20 or more credits for the current triennial cycle. Make sure all UICs you have earned are entered and that both entries are recorded for each activity (one for your designation renewal, one for your LCB triennial tracking). Download a copy of your transcript and save it.
  • If you do not hold a credential: review your own records to confirm you have earned 20 accredited credits since January 1, 2025. Have documentation ready: course title, provider, date completed, credit hours, location, and CE code for each activity.
  • Everyone: confirm your Login.gov credentials for the eCBP Portal are active. If you have not used them recently, test the login before the TSR window opens in mid-December 2026. Confirm your CBP license information is current at the eCBP Portal.
  • Companies with multiple licenses: each license held requires its own TSR and $100 fee. Confirm which licenses are active and who will file each TSR.

For step-by-step guidance on the Logistics-EI tasks, see the Member Resource page.

Already hold a credential or membership? See the Member Resource FAQ for the Logistics-EI workflow: documenting credits, the two-entry UIC workflow, downloading your transcript, paying your designation renewal, choosing your company or individual login, and reinstating a lapsed certification.
Need help?

Stuck on something? Here is who to ask.

The right NEI staff member for the right issue, so you get unstuck quickly.

Reach the right team
Logins & access
Logistics-EI login problemsenrollment@ncbfaa.org
Credits, courses & events
Credits not appearing on your transcript (certificate holders only)transcripts@ncbfaa.org
Questions about NEI courses or enrollmentsenrollment@ncbfaa.org
Questions about exam scheduling or proctoringexam@ncbfaa.org
Questions about continuing education generallyenrollment@ncbfaa.org
Questions about the Global Trade Educational (GTE) ConferenceNEImedia@ncbfaa.org
Questions about NEI webinarsNEImedia@ncbfaa.org
Questions about getting your internal or external training accreditedaccreditation@ncbfaa.org
Certifications & renewals
Questions about CCS grandfatheringgrandfathering@ncbfaa.org
Certification renewal questionsCertificationRenewal@ncbfaa.org
Certification reinstatement after a lapsereinstatement@ncbfaa.org
Questions about your printed certificate or lapel pin (CCS, CES, MCS, MES, CZS). See NEI’s Printed Certificates page.certificatedocs@ncbfaa.org
Membership & dues
Questions about NEI Professional Membership or NEI Corporate MembershipNEImembership@ncbfaa.org
Questions about NCBFAA Regular, Affiliate, or Associate Membershipmembership@ncbfaa.org
Membership dues billing or invoice questionsmembership@ncbfaa.org
CBP triennial filing (CBP, not NEI)
Questions about the TSR, the $100 fee, or the eCBP Portal
Broker management questions (TSR, license, general): brokermanagement@cbp.dhs.gov · (202) 344-2580 · CBP customs brokers program page
eCBP Portal technical assistance: revmodservicedesk@cbp.dhs.gov · 1-800-366-8732 ext. 4670 · Monday to Friday, 8:00 AM to 4:30 PM ET
TSR issues via CBP Information Center: 877-227-5511 · select language → 2 → 5, hold for operator
CBP (not NEI)
Or call NEI directly: (202) 301-3703
Note: NEI cannot answer questions about your CBP triennial submission, fee payment, or license status. Those are CBP processes. We can help with everything related to earning, tracking, and certifying your credits through NEI.
NCBFAA Educational Institute · 8601 Georgia Avenue Suite 612 · Silver Spring, MD 20910 · (202) 301-3703
Page content reflects the CBP triennial cycle ending January 31, 2027.
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