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Licensed Customs Broker Continuing Education | NCBFAA Educational Institute
NEI's Global Trade Educational (GTE) Conference 2026  ·  July 26 to 28 · St. Louis  ·  Earn up to 15 CE credits in one event  ·  Learn more →
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✓ One of 5 CBP-Selected Accreditors
Your CBP CE Triennial. Start here.

Join thousands of customs brokers who meet CBP's requirements with an NEI credential that goes further.

CBP now requires LCBs to earn continuing education. NEI was built for this. For more than two decades NEI has offered essential education at a price working professionals and their companies can afford. Earn your 20 CE credits for CBP, track them in one place, and meet the February 28, 2027 TSR deadline.

Earn 20 credits by January 31, 2027
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Then submit your TSR and $100 fee by February 28, 2027. The TSR window opens mid-December 2026 at the eCBP Portal.
Pace yourself: credits per month to stay on track · months left to earn
Deadline anchored to 11:59 PM Eastern Time
The national association of the customs broker industry since 1897 · The institute professionals train and certify through
What CBP Requires

What CBP requires from every licensed customs broker

The triennial status report (TSR) is a CBP requirement, not an NEI one. Here is what CBP requires of you for the 2024 to 2027 cycle.

20
Credits

Earn 20 CE credits between January 1, 2025 and January 31, 2027. The full 36-credit requirement begins the next cycle.

Accredited training only

Credits must come from an LCB-accredited activity. Look for the accreditor's logo, the CBP Continuing Education logo, and a CE code.

$100
TSR + Fee

Submit to CBP your triennial status report (TSR) and a $100 fee through the eCBP Portal by February 28, 2027.

30
Day Audit

CBP audits a percentage of customs brokers. If selected, you have 30 days to produce records.

  • CBP Fees: $100 per license held, per 19 CFR § 111.30(d). Each license requires its own TSR and fee.
  • CBP Payment: Electronic only, through the eCBP Portal. Credit card, debit card, or digital wallet (PayPal, Amazon Pay). CBP returns mailed payments.
  • Mid-cycle licensees: Customs brokers who received their license during the current triennial period are exempt this cycle.
NEI summarizes CBP's program for your convenience. CBP is the authoritative source for all requirements, fees, and procedures. Visit cbp.gov/trade/programs-administration/customs-brokers/fees for official guidance.
About NEI

The educational arm of the customs broker's national association.

Thousands of customs brokers, freight forwarders, and corporate compliance staff hold NEI credentials: CCS, CES, MCS, MES, and CZS. Professionals earn them through NEI because the credentialing courses are written by working customs brokers and freight forwarders for the people who do the work. The association that built NEI has represented this profession without interruption since 1897, when customs clearance was done by hand at the Port of New York. The founding pillars then, service, integrity, and trust, are the pillars now.

"As I grow Heatherly Jackson Customs Brokers, I encourage members of my operations team to pursue NEI credentials. It's a professional standard I value because it demonstrates a commitment to learning and ongoing professional development."

Heatherly Jackson, LCB, MCS, Owner, Heatherly Jackson Customs Brokers

One of five CBP-selected accreditors

In 2024, CBP selected NEI as one of only five national accreditors for the new continuing education requirement. NEI is the only one of the five that is also the educational arm of the broker industry's national association. NEI's role in the new continuing education program puts the institute at the front of how the profession will train and recertify for the next decade and beyond.

Practitioner-authored credentials

The CCS, CES, MCS, and MES credentialing courses are built by licensed brokers, freight forwarders, and OTI professionals. The curriculum reflects real operational work, not academic theory, and it keeps pace with the evolving issues the profession faces, from tariff actions to legal and regulatory changes.

A 128-year industry root

NCBFAA has represented customs brokers and freight forwarders without interruption since 1897. NEI sits inside that association, which means the credentials are written by the same people who track the regulations, sit at the table with CBP, and help shape where the industry is headed.

Together, these facts are why so many trade compliance professionals have made NEI credentials their standard.

How NEI Helps

Three jobs. One system.

NEI is the only one of the five CBP-selected accreditors that is also the educational arm of the customs broker industry's national association. Every course is written for the work you actually do, and the system supports you at every step of the triennial cycle.

📚

Earn

NEI courses and conference sessions that qualify for LCB CE credit show an explicit credit value on the activity page and in the catalog. The fastest path: earn up to 15 of your 20 credits in a single event at NEI's annual Global Trade Educational (GTE) Conference.

Learn more about continuing education →
📋

Track

Transcript tracking in Logistics-EI is a benefit reserved for NEI certificate holders (CCS, MCS, CES, MES). Designees log every credit by entering the unique identification code (UIC) after each activity. The UIC is provided after you complete the activity, not at registration. The transcript becomes the official record of CE earned across multiple years, covering designation renewal, CBP audit response, and your own progress check. Non-designees should keep their own records.

Learn about NEI certifications →

Certify

When CBP opens the TSR window in mid-December 2026, you report and certify completion of your credits in your TSR through the eCBP Portal. Nothing is uploaded or attached; you keep your own records in case of a CBP audit. For NEI designees, the Logistics-EI transcript is that record. The eCBP Portal is a separate CBP system with its own login (Login.gov). Your NEI and Logistics-EI access is one login.

How TSR submission works →
Already an NEI member or designee? See the Member Resource page for step-by-step guidance on entering UICs, downloading your transcript, and managing your account.
Ways to Earn Credits

Three ways to earn 20 credits. Many LCBs pick the GTE Conference.

★ Fastest path to credits

Global Trade Educational (GTE) Conference

Up to 15 CE credits · July 26 to 28, 2026 · St. Louis, MO

The most efficient way to earn the majority of your CE for the cycle, with the trade community in one room, from brokers to importers and exporters.

Visit gtecon.com →

Live Webinars

1 to 2 credits each, with live Q&A

Real-time guidance on the regulations and topics moving fastest. Recorded for later viewing where eligible.

Browse all NEI offerings →

On-Demand Courses

Self-paced, 24/7

A library of accredited courses you can complete on your own schedule. Ideal for closing out the cycle after the GTE Conference.

Browse the course catalog →
★ Best value for LCBs

CCS: the credential that opens doors past your customs broker license.

CBP now requires continuing education of every licensed customs broker, so doing the minimum credits alone doesn't set anyone apart. Holding CCS does. The credential shows a client or an employer that your training goes beyond what CBP requires.

Already a licensed customs broker? You can skip the course and the exam. You already passed one of the hardest exams in the trade, and NEI recognizes that expertise. That's why licensed brokers grandfather straight into CCS for a one-time $125 fee. No course, no exam. Submit a copy of your license, pay the fee, and you hold the credential. From Year 2 forward, a $95 annual renewal and 15 CE credits a year keep it active.

Steady beats a scramble. CBP sets a minimum of 20 credits this cycle and lets you meet it on any schedule, which tempts some brokers to defer every credit and race to finish before the deadline. CCS takes that pressure off, because the annual CE credits it requires also count toward your CBP triennial, so you earn steadily and reach the deadline already done. A missed deadline suspends your license the next day, so steady pacing protects more than the credential.

Holding CCS means more than just letters after your name. It represents that you are staying up-to-date with the dynamic trade environment in which you operate and a recognizable credential that hiring managers and clients value. For LCBs, it sits alongside your license as the working-level credential the industry recognizes.

CCS designees get access to credit tracking in Logistics-EI. Log your unique identification code (UIC) once for your CCS renewal and again for your LCB triennial tracking, and your credits land in a single transcript that does double duty: it satisfies CCS renewal and stands as the audit-ready record CBP looks for.

Explore CCS Grandfathering →

🎓 Licensed customs brokers: grandfather into CCS

$125 one-time. No course required. No exam.

The most efficient way to add a credential, unlock Logistics-EI tracking, and earn credits that count for both your CCS renewal and your CBP triennial.

Start CCS Grandfathering →

CCS gives you the credential. Membership gives you the rates and resources to keep earning.

Next Steps

You qualify for one of these memberships. Find yours.

The strongest compliance posture pairs an NEI Corporate Member with an NCBFAA Regular Member broker. Corporate Membership protects importers under reasonable care. Regular Membership is how brokerage firms stay current on the regulatory and operational practice that shapes their work: legal templates, ongoing regulatory intelligence, and underwriter relationships available through no other path.

For individuals
Specialized memberships
Outside the CBP CE requirement

For service providers (NCBFAA Affiliate Membership) and internationally-based brokers and forwarders (NCBFAA Associate Membership).

Importer / Exporter / Manufacturer

NEI Corporate Membership

You qualify if your company is an importer, exporter, or manufacturer. Companies that hold a CBP national permit or FMC license join under NCBFAA Regular Membership instead.

Under 19 U.S.C. § 1484, the legal duty of reasonable care sits with the importer of record, not the broker. CBP assesses penalties for valuation mistakes, classification errors, country-of-origin issues, and PGA missteps against the importer of record. A CCS-trained in-house compliance team is the importer's primary protection.

What CCS-trained staff delivers for your team: people who can read a CBP ruling, run an HTS classification past the binding ruling database, share clean documentation with your broker, and catch issues upstream before they become entry corrections. Each designee maintains one Logistics-EI transcript, and NEI Corporate Membership gives your whole compliance team the option to have internal training accredited for LCB CE credit. Corporate Membership is how importers, exporters, and manufacturers cover that team under one company-level membership at member rates.

The value math: training five team members on CCS at member rates saves $3,300 on certifications alone, before counting webinars and conferences. Corporate Membership dues start at $907 for teams of one to nine. Employers who fund training often pay for Corporate Membership as a tax-clean company expense. Corporate Members get member-rate access to all NEI educational events, including the NEI GTE Conference.

One question worth asking your customs broker: is their firm an NCBFAA member? NCBFAA Regular Membership is how brokerage firms stay current on the legal templates, regulatory updates, and CBP enforcement intelligence that drive sound advice to importers. If your broker is an NCBFAA member, you are getting the most informed counsel available.
NEI Corporate Membership Dues
1 to 9 employees $907
10 to 499 employees $1,631
500+ employees $2,447
Annual dues, scaled by company size. Source: NEI Corporate Membership page.
See NEI Corporate Membership →
Customs Brokerage / Freight Forwarder / NVOCC

NCBFAA Regular Membership

You qualify if your firm holds a CBP national permit or FMC license. This includes customs brokerage firms, freight forwarders, air carriers, ocean transportation intermediaries, NVOCCs, and sole proprietorships operating a brokerage with a national permit.
Note: Importers, exporters, and manufacturers that do not hold a national permit or FMC license join under NEI Corporate Membership instead.

The dues unlock legal templates (T&C, the four-POA bundle, and Bill of Lading) available to non-members at $1,500 per year per document, a baseline of $4,500 in annual value before counting anything else. That dollar value is the floor. The operational case builds from there.

What else is in the package: free trucker vetting via ExWorks, Capitol Hill advocacy, the Monday Morning eBriefing, E&O insurance discounts through underwriter partnerships, the NCBFAA Shippers Association (for NVOCC members), industry toolkits (APHIS, PGA Import/Export, Organics, and others), discounted health insurance and 401(k) programs, and the NCBFAA Membership Certificate. Member rates on NEI training compound with every employee you train: savings of $15 to $20 on every webinar and $660 saved on every CCS course, plus member-rate registration at NCBFAA's Annual Conference and Government Affairs Conference, and at the GTE Conference.

The E&O angle: insurance underwriters offer discounted rates to firms employing CCS-credentialed staff and correctly using NCBFAA's Terms & Conditions, because fewer audits and fewer classification errors mean less to defend.

One conversation worth having with your importer clients: is their company an NEI Corporate Member? When your clients are members, the entries you file get cleaner, your account servicing gets easier, and the relationship grows. Encouraging importer clients to join NEI Corporate Membership protects them under reasonable care and protects your firm's time.
NCBFAA Regular Membership Dues
Minimum (under 8 employees) $699
8 to 15 employees $90 per employee
16 to 47 employees $86 per employee
48 to 79 employees $85 per employee
80 to 83 employees $81 per employee
84 to 99 employees $6,577 flat
100+ employees $6,577 + $50 per 100
Annual dues, scaled by firm size. Source: NCBFAA Regular Membership page.
See Regular Membership →
Individual Compliance Professional

NEI Professional Membership

You qualify if you are an individual compliance professional (LCB or otherwise) and your employer is not already an NCBFAA or NEI member.

Professional Membership is built for the individual compliance professional managing their own CE. You get member rates across every accredited NEI course, webinar, and conference, including the GTE Conference, where you can earn up to 15 credits in one event.

An NEI credential is portable. Thousands of trade compliance professionals carry CCS, CES, MCS, MES, or CZS from one employer to the next as the mark the field recognizes.

The math: Year 1 total is $250 Professional Membership initiation plus $125 CCS grandfathering, $375 all in. From Year 2 forward, the total annual cost is $100 Professional Membership renewal plus $95 CCS designation renewal, $195 a year. The savings on a single CCS course ($660) cover that annual cost more than three times over.

Veterans: free lifetime Professional Membership with proof of service. CCS and CES courses at the member rate of $715.

For a five-person compliance team: Professional Membership times five in Year 1 is $1,250 vs. Corporate Membership at $907. Corporate Membership crosses below Professional Membership times headcount at four to five employees. Employers who fund training often pay for Corporate Membership as a tax-clean company expense. If that conversation is worth having with your employer, here is the script: Professional Membership covers you on your own, and Corporate Membership covers the whole team at one company-level price. If Professional Membership is your path, you can join right now in one step.
Already work at a brokerage, an importer, or an exporter? Check with your employer first. If the company holds NCBFAA Regular Membership or NEI Corporate Membership, you may already have access to member rates as an employee. Professional Membership is built for compliance professionals who do not have that employer coverage.
NEI Professional Membership Dues
Year 1 initiation (one-time) $250
Year 2+ annual renewal (on-time) $100
Lapsed memberships re-trigger the $250 initiation rather than the $100 renewal. Source: NEI Professional Membership page.
See Professional Membership →
What Does This Cost?

Every dollar figure, published.

Once you know which membership fits, here is what training and certification cost.

NEI Course & Certification Pricing
Item Non-Member Member Member Savings
CCS or CES certification course LCBs: skip the course and exam by grandfathering in for $125. See grandfathering above → $1,375 $715 $660
MCS or MES certification course $1,450 $950 $500
CZS certification course (Foreign-Trade Zone Specialist) $850 $500 $350
101-level intro courses (Import, Export, Apparel) $660 $330 $330
GTE Conference 2026 Full Pass (15 CCS/CES credits, LCB CE) $885 $735 $150
NEI-hosted 1-hour webinar $55 $35 $20
NEI-hosted 1.5-hour webinar $70 $50 $20
Annual designation renewal (CCS, MCS, CES, MES) $95 $95 $0
CBP triennial fee (paid to CBP, not NEI) $100 every 3 yrs $100 every 3 yrs n/a
Sources: ncbfaa.org/roi-calculator, gtecon.com, cbp.gov. Pricing as of 2026.
← swipe to see all columns →
FAQ

What brokers ask us most.

Earning CE credit

Accredited webinars, seminars, conferences (including the GTE Conference), on-demand courses, port tours, trade days, and qualifying company training. Every activity must be accredited through one of CBP's five selected accreditors, including NEI, and will display the accreditor's logo, the CBP Continuing Education logo, and a CE code. CBP also offers free trade outreach webinars. Many qualify for LCB CE credit and can be added to your records.

Three places to look:

Registration happens through Logistics-EI. After you complete an activity, you receive a unique identification code (UIC). Enter that UIC in your Logistics-EI transcript to record the credit.

For pre-recorded webinars, the credit is earned on the date you watched the recording, not the date of the original live broadcast.

There is a one-year window. For a pre-recorded webinar to qualify for CE credit, the original broadcast must have taken place within the last 12 months. A webinar first broadcast in July 2025 is eligible for credit through July 2026. After that date, the same recording no longer qualifies. Plan your viewing accordingly if you are relying on a specific recorded webinar to fulfill your credit requirement.

Yes, if it is accredited. Internal training developed in-house can earn CE credit once submitted to and approved by one of CBP's five selected accreditors. NEI can accredit internal company training for organizations enrolled in NEI Corporate Membership. Ask us about a Company Training Partnership (MOU) if this is of interest, or reach the accreditation team directly at accreditation@ncbfaa.org.

Tracking your credits

Transcript tracking in Logistics-EI is a benefit reserved for NEI certificate holders (CCS, MCS, CES, MES). Once you hold a credential, you can log every credit you earn, run a progress check against the 20-credit cycle target, and produce one consolidated record at audit or renewal time.

The fastest path for licensed customs brokers is to grandfather into CCS. Non-LCBs earn CCS through the certification course and exam. If you choose not to enroll in a certificate program, you maintain your own records and certify your CE on the TSR from your own documentation.

Those tasks live on the Member Resource page, with step-by-step guidance for designees and current members. You will find help there for:

  • Documenting the credits you earn
  • Counting your credits and checking progress toward 20
  • Downloading or printing your Logistics-EI transcript
  • What you owe in February 2027
  • Paying your designation renewal, PM dues, or Corporate Membership dues
  • Reinstating a lapsed designation
  • Choosing your company login or your individual login

See the Member Resource page for all of it.

Designations, membership, and fees

There is no difference. NEI credentials and designations mean the same thing here: a professional qualification like the CCS that you earn and maintain. This page mostly uses credential because it is widely understood, but the technical terms NEI uses are "designation" and "designee."

Yes to both. NEI-accredited activities count toward both your CBP triennial CE and your annual NEI designation renewal. Any CE you earn for your designation renewal also counts toward your CBP triennial requirement, as long as it comes from an LCB-accredited activity.

For how to log each credit, see the Member Resource page.

Yes. Licensed customs brokers can grandfather into the CCS credential for a one-time $125 fee. No course, no exam. Submit a copy of your license, pay the fee, and you hold the credential. The standard $95 annual renewal and 15 CE credits per year apply afterward, starting in Year 2. The same $125 grandfathering option is available for CES. The grandfathering offer can only be used once. Email grandfathering@ncbfaa.org with questions.

Yes. The CCS credential is open to anyone working in customs and trade compliance, including professionals who are not licensed customs brokers. Non-LCBs earn CCS by completing the standard six-month, 25-module course and passing the certification exam, available at member and non-member rates. Grandfathering, the path that waives the course and exam, is available only to LCBs.

MCS, CES, and MES have their own enrollment paths. Visit the NEI Certifications page for full details, or email enrollment@ncbfaa.org to get started.

TSR submission and fees

If you hold an individual customs broker license, you submit your own TSR through the eCBP Portal using Login.gov credentials. The submission window is mid-December 2026 through February 28, 2027.

The individual TSR submission requires you to:

  • Confirm your license and contact information
  • State whether you are "actively engaged" in transacting customs business, with employer or sole-proprietor details as applicable
  • Certify that you continue to meet broker eligibility under 19 CFR §§ 111.11 and 111.19 and have not engaged in conduct justifying suspension or revocation
  • Report and certify that you completed your 20 CE credits (this is new for the 2027 TSR; CE certification did not apply in prior TSR filings)
  • Pay the $100 fee

Nothing is uploaded or attached to the TSR. You certify completion and keep your own records in case of a CBP audit. If you hold an NEI credential, your Logistics-EI transcript is that record; if not, retain your own documentation for each activity.

NEI summarizes CBP's program for your convenience. CBP is the authoritative source. Visit e.cbp.dhs.gov/brokers for official guidance.

Corporations, LLCs, partnerships, and associations that hold a broker license file an organizational TSR for the entity's license. This is separate from any individual licenses held by owners or officers.

The organizational TSR is filed by a licensed partner, member, or officer through the eCBP Portal, and requires:

  • The business name and office of record
  • The list of licensed partners, members, or officers (including the license qualifier and national permit qualifier where applicable)
  • Activity status and a certification that the organization continues to meet broker eligibility
  • The $100 fee for the organizational license

Important: the CE requirement applies only to individual broker licenses. Organizational TSRs do not include CE reporting, even when the individual brokers within the organization have their own CE obligations on their personal licenses.

If a person holds both an individual license and qualifies an organization, two separate TSRs and two $100 fees are required.

NEI summarizes CBP's program for your convenience. CBP is the authoritative source. Visit e.cbp.dhs.gov/brokers for official guidance.

It is a U.S. Customs and Border Protection fee, required under 19 CFR § 111.30(d). Each entity holding a customs broker license pays CBP $100 per license, every triennial. Each license requires its own status report and fee. Payment is electronic only through the eCBP Portal.

NEI summarizes CBP's program for your convenience. CBP is the authoritative source for all fees and procedures. Visit cbp.gov/trade/programs-administration/customs-brokers/fees for official guidance.

No. Customs brokers who receive their license during the current triennial period do not need to comply until the next reporting period begins.

Yes, if your license remains active. As long as you hold an active license, the CE requirement applies. If plans change and you stay licensed, you will already be on track.

CBP enforcement

They are two different deadlines, and you need to meet both. January 31, 2027 is the last day to earn your 20 CE credits. It marks the end of the current triennial period, so any qualifying course has to be completed by that date to count. February 28, 2027 is the last day to file your Triennial Status Report (TSR) and pay the $100 fee. CBP gives you the month of February to file, and the TSR is where you certify that you completed your credits. So the order is simple: earn your 20 credits by January 31, then file your TSR in February. CBP has no system for reporting credits one at a time as you earn them. You keep your own records and certify completion on the TSR, which is why tracking your credits in one place matters. See CBP's official requirements for individually licensed brokers.

If selected, you have 30 days to produce records for each CE activity you completed: course title, provider, date, credit hours, location, and CE code. NEI designees can produce their Logistics-EI transcript, which captures all five fields automatically once the UIC is logged. Non-designees should keep their own records and retain proof of each activity.

CBP's enforcement is staged. If you fail to file your TSR and pay the $100 fee by February 28, 2027:

  • Day 1 after the deadline: your license is automatically suspended by operation of law.
  • By March 31, 2027: CBP mails a written suspension notice to you by certified mail.
  • 60 days from the notice date: grace period to submit the TSR and pay the fee through the eCBP Portal. If you file and pay within this window, your license is reinstated.
  • End of 60 days: if the report and fee are still unfiled, your license is revoked by operation of law. A notice of revocation is published in the Federal Register.

After revocation, you cannot conduct customs business as a licensed broker. Revocation is "without prejudice" so you can apply for a new license, but the process is lengthy. If your original broker exam passing score is older than three years, you must retake and pass the Customs Broker License Exam, redo the background check, and reapply for licensure.

The system gives you time to fix the problem, but the deadlines move quickly once they start. The simplest way to avoid this is to file the TSR on time and earn your CE credits steadily through the cycle rather than batching them at the end.

No. CBP uses risk-based targeting through systems like the Automated Targeting System (ATS), which compares trade data against law enforcement, intelligence, and other enforcement data using risk-based scenarios and assessments. CBP's audit process, including the Focused Assessment Program, uses a risk-based approach to determine whether an importer poses an acceptable compliance risk.

The practical effect: prior non-compliance contributes to the risk profile CBP uses when targeting future inspections and audits. The dollar amount of a penalty is the visible cost. The ongoing operational impact, including more frequent inspections and longer processing times on future shipments, often matters more. This is one reason both CBP and industry recommend steady, accurate compliance throughout the cycle rather than batched effort at the end.

In January 2027, before the TSR submission window opens, do the following:

  • If you hold an NEI credential: log into Logistics-EI and confirm your transcript shows 20 or more credits for the current triennial cycle. Make sure all UICs you have earned are entered and that both entries are recorded for each activity (one for CBP CE, one for designation renewal). Download a copy of your transcript and save it.
  • If you do not hold a credential: review your own records to confirm you have earned 20 accredited credits since January 1, 2025. Have documentation ready: course title, provider, date completed, credit hours, location, and CE code for each activity.
  • Everyone: confirm your Login.gov credentials for the eCBP Portal are active. If you have not used them recently, test the login before the TSR window opens in mid-December 2026. Confirm your CBP license information is current at the eCBP Portal.
  • Companies with multiple licenses: each license held requires its own TSR and $100 fee. Confirm which licenses are active and who will file each TSR.

For step-by-step guidance on the Logistics-EI tasks, see the Member Resource page.

Already a member or designee? For step-by-step help with tracking credits, downloading transcripts, paying dues, and managing your designation, see the Member Resource page.
Need Help?

Here's who to contact

Reach the right team
Logistics-EI login problems
Credits not appearing on your transcript (certificate holders only)
Questions about NEI courses or enrollments
Questions about exam scheduling or proctoring
Questions about continuing education generally
Questions about the GTE Conference
Questions about NEI webinars
Questions about getting your internal or external training accredited
Questions about CCS grandfathering
Certification renewal questions
Certification reinstatement after a lapse
Questions about your printed certificate or lapel pin (CCS, CES, MCS, MES, CZS)
Questions about NEI Professional Membership or NEI Corporate Membership
Questions about NCBFAA Regular Membership
Membership dues billing or invoice questions
Questions about the TSR, the $100 fee, or the eCBP Portal
eCBP Portal technical assistance
revmodservicedesk@cbp.dhs.gov
1-800-366-8732 ext. 4670 · Monday to Friday, 8:00 AM to 4:30 PM ET
TSR issues (CBP Information Center)
877-227-5511 · Select: language → 2 → 5, hold for operator
Or call NEI directly: (202) 301-3703
Note: NEI cannot answer questions about your CBP triennial submission, fee payment, or license status. Those are CBP processes. We can help with everything related to earning, tracking, and certifying your credits through NEI.
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Page content reflects the CBP triennial cycle ending January 31, 2027.
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